Account services representative vs customer service representative manager

The differences between account services representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a customer service representative manager. Additionally, an account services representative has an average salary of $32,467, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Account services representative vs customer service representative manager overview

	Account Services Representative	Customer Service Representative Manager
Yearly salary	$32,467	$32,048
Hourly rate	$15.61	$15.41
Growth rate	-4%	-4%
Number of jobs	319,445	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does an account services representative do?

An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Account services representative vs customer service representative manager salary

Account services representatives and customer service representative managers have different pay scales, as shown below.

	Account Services Representative	Customer Service Representative Manager
Average salary	$32,467	$32,048
Salary range	Between $25,000 And $40,000	Between $25,000 And $41,000
Highest paying City	San Jose, CA	San Jose, CA
Highest paying state	Alaska	California
Best paying company	Schneider Electric Industrial Services	First Book
Best paying industry	Automotive	Finance

Differences between account services representative and customer service representative manager education

There are a few differences between an account services representative and a customer service representative manager in terms of educational background:

	Account Services Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Account services representative vs customer service representative manager demographics

Here are the differences between account services representatives' and customer service representative managers' demographics:

	Account Services Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between account services representative and customer service representative manager duties and responsibilities

Account services representative example responsibilities.

Note: EDI is media loader design to automate conversion from p.c.
Manage participants in classroom and OJT training to ensure they are successful and any barriers to completion are immediately addressed.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Coordinate services for new software clients to help ensure efficient implementation of EDI software.
Process HIPAA system configuration and implementation.
Review medical documentation and consult with healthcare providers when documentation are inadequate for coding purpose.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Account services representative vs customer service representative manager skills

Common account services representative skills

Customer Satisfaction, 12%
Work Ethic, 11%
Technical Support, 10%
Customer Support, 7%
Account Services, 6%
Patients, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Account Services Representative
Account Services Representative vs Customer Service Representative Manager

Updated January 8, 2025

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