Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between account services representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $32,467 average annual salary of an account services representative.
The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.
| Account Services Representative | Technical Service Representative | |
| Yearly salary | $32,467 | $46,883 |
| Hourly rate | $15.61 | $22.54 |
| Growth rate | -4% | -4% |
| Number of jobs | 319,445 | 247,265 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Account services representatives and technical service representatives have different pay scales, as shown below.
| Account Services Representative | Technical Service Representative | |
| Average salary | $32,467 | $46,883 |
| Salary range | Between $25,000 And $40,000 | Between $28,000 And $78,000 |
| Highest paying City | San Jose, CA | Los Angeles, CA |
| Highest paying state | Alaska | New York |
| Best paying company | Schneider Electric Industrial Services | Quaker Houghton |
| Best paying industry | Automotive | Technology |
There are a few differences between an account services representative and a technical service representative in terms of educational background:
| Account Services Representative | Technical Service Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account services representatives' and technical service representatives' demographics:
| Account Services Representative | Technical Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |