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The differences between account support representatives and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, an account support representative has an average salary of $38,796, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Account Support Representative | Customer Service Administrative Assistant | |
| Yearly salary | $38,796 | $33,741 |
| Hourly rate | $18.65 | $16.22 |
| Growth rate | 4% | -8% |
| Number of jobs | 211,843 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 38% |
| Average age | 47 | 50 |
| Years of experience | 4 | 2 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Account support representatives and customer service administrative assistants have different pay scales, as shown below.
| Account Support Representative | Customer Service Administrative Assistant | |
| Average salary | $38,796 | $33,741 |
| Salary range | Between $25,000 And $59,000 | Between $28,000 And $40,000 |
| Highest paying City | Marshfield, MA | Everett, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Amphenol | Uline |
| Best paying industry | Finance | Finance |
There are a few differences between an account support representative and a customer service administrative assistant in terms of educational background:
| Account Support Representative | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | Western Carolina University |
Here are the differences between account support representatives' and customer service administrative assistants' demographics:
| Account Support Representative | Customer Service Administrative Assistant | |
| Average age | 47 | 50 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |