Account support representative vs customer service representative manager

The differences between account support representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Account support representative vs customer service representative manager overview

	Account Support Representative	Customer Service Representative Manager
Yearly salary	$38,796	$32,048
Hourly rate	$18.65	$15.41
Growth rate	4%	-4%
Number of jobs	211,843	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Account support representative vs customer service representative manager salary

Account support representatives and customer service representative managers have different pay scales, as shown below.

	Account Support Representative	Customer Service Representative Manager
Average salary	$38,796	$32,048
Salary range	Between $25,000 And $59,000	Between $25,000 And $41,000
Highest paying City	Marshfield, MA	San Jose, CA
Highest paying state	New Jersey	California
Best paying company	Amphenol	First Book
Best paying industry	Finance	Finance

Differences between account support representative and customer service representative manager education

There are a few differences between an account support representative and a customer service representative manager in terms of educational background:

	Account Support Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Account support representative vs customer service representative manager demographics

Here are the differences between account support representatives' and customer service representative managers' demographics:

	Account Support Representative	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 38.2% Female, 61.8%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between account support representative and customer service representative manager duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Account support representative vs customer service representative manager skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Account Support Representative
Account Support Representative vs Customer Service Representative Manager

Updated January 8, 2025

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