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The differences between account support representatives and national account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an account support representative and a national account representative. Additionally, a national account representative has an average salary of $44,826, which is higher than the $38,796 average annual salary of an account support representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a national account representative are national accounts, customer service, and product knowledge.
| Account Support Representative | National Account Representative | |
| Yearly salary | $38,796 | $44,826 |
| Hourly rate | $18.65 | $21.55 |
| Growth rate | 4% | 4% |
| Number of jobs | 211,843 | 204,509 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 72% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
A national account representative plays a pivotal role in managing client relationships. These professionals manage relationships for high-value customers, especially those who invest vast amounts in the company or those who have stayed in the organization for an extended period. In general, the national account representative's primary goal is to foster trust. National account representatives identify new business opportunities and make sales calls. To qualify as a national account representative, you must possess a bachelor's degree in this field, primarily in business administration.
Account support representatives and national account representatives have different pay scales, as shown below.
| Account Support Representative | National Account Representative | |
| Average salary | $38,796 | $44,826 |
| Salary range | Between $25,000 And $59,000 | Between $30,000 And $64,000 |
| Highest paying City | Marshfield, MA | - |
| Highest paying state | New Jersey | - |
| Best paying company | Amphenol | - |
| Best paying industry | Finance | - |
There are a few differences between an account support representative and a national account representative in terms of educational background:
| Account Support Representative | National Account Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | SUNY College of Technology at Alfred |
Here are the differences between account support representatives' and national account representatives' demographics:
| Account Support Representative | National Account Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 54.5% Female, 45.5% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |