Account support representative vs representative

The differences between account support representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $36,023 average annual salary of a representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a representative are cleanliness, patients, and customer issues.

Account support representative vs representative overview

	Account Support Representative	Representative
Yearly salary	$38,796	$36,023
Hourly rate	$18.65	$17.32
Growth rate	4%	-4%
Number of jobs	211,843	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 53%
Average age	47	40
Years of experience	4	12

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Account support representative vs representative salary

Account support representatives and representatives have different pay scales, as shown below.

	Account Support Representative	Representative
Average salary	$38,796	$36,023
Salary range	Between $25,000 And $59,000	Between $23,000 And $55,000
Highest paying City	Marshfield, MA	Washington, DC
Highest paying state	New Jersey	New York
Best paying company	Amphenol	Google
Best paying industry	Finance	Transportation

Differences between account support representative and representative education

There are a few differences between an account support representative and a representative in terms of educational background:

	Account Support Representative	Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Account support representative vs representative demographics

Here are the differences between account support representatives' and representatives' demographics:

	Account Support Representative	Representative
Average age	47	40
Gender ratio	Male, 38.2% Female, 61.8%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between account support representative and representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Account support representative vs representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Account Support Representative
Account Support Representative vs Representative

Updated January 8, 2025

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