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The differences between account support representatives and sales/account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an account support representative and a sales/account representative. Additionally, a sales/account representative has an average salary of $56,954, which is higher than the $38,796 average annual salary of an account support representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a sales/account representative are customer service, CRM, and sales process.
| Account Support Representative | Sales/Account Representative | |
| Yearly salary | $38,796 | $56,954 |
| Hourly rate | $18.65 | $27.38 |
| Growth rate | 4% | 4% |
| Number of jobs | 211,843 | 257,122 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
A sales account representative is responsible for managing and responding promptly to customer complaints and queries of clients. They focus on customer concerns and contact prospects. They work on upselling or cross-selling products and services, collaborating with account executives, and prepare reports to upper management. This job requires you to be a goal-driven person, energetic, and have excellent communication skills. Moreover, this is a challenging job; at times, it requires being extra polite and calm in handling customer complaints and other related situations.
Account support representatives and sales/account representatives have different pay scales, as shown below.
| Account Support Representative | Sales/Account Representative | |
| Average salary | $38,796 | $56,954 |
| Salary range | Between $25,000 And $59,000 | Between $39,000 And $81,000 |
| Highest paying City | Marshfield, MA | Olympia, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Amphenol | Smartsheet |
| Best paying industry | Finance | Technology |
There are a few differences between an account support representative and a sales/account representative in terms of educational background:
| Account Support Representative | Sales/Account Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | SUNY College of Technology at Alfred |
Here are the differences between account support representatives' and sales/account representatives' demographics:
| Account Support Representative | Sales/Account Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 57.8% Female, 42.2% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.6% Asian, 5.2% White, 72.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |