Advanced technical specialist vs technical support advisor

Differences between advanced technical specialist and technical support advisor duties and responsibilities

Advanced technical specialist example responsibilities.

• Manage, organize and facilitate PRI projects, ensuring services are delivered to specification, on time and within budget.
• Audit engineering designs, manage schedules, review BOMs, and rectify engineering design problems on 3D models and 2D drawings.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Work with DB2 to handle user access.
• Configure RDP for remote desktop (remote desktop deployment) for VPN users.
• Repair and upgrade all the PCB down to component level for the testing equipments on the manufacturing lines.
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Technical support advisor example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
• Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
• Assess, analyze and troubleshoot customer issues providing resolution to problems.
• Assist in maintaining of switches, hubs routes, and other network topology.
• Research and implement the content management system SharePoint for internal document sharing and collaboration.
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