Agent assistant vs office assistant and customer service

Differences between agent assistant and office assistant and customer service duties and responsibilities

Agent assistant example responsibilities.

• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Train in technical support for Hewlett-Packard customers.
• Handle inbound technical support phone calls from Hewlett-Packard notebook customers.
• Deliver on the GEICO promise to customers by solving problems and giving competent insurance advice in a courteous and proficient manner.

Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.