Agent assistant vs reservations agent

Differences between agent assistant and reservations agent duties and responsibilities

Agent assistant example responsibilities.

• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Train in technical support for Hewlett-Packard customers.
• Handle inbound technical support phone calls from Hewlett-Packard notebook customers.
• Deliver on the GEICO promise to customers by solving problems and giving competent insurance advice in a courteous and proficient manner.

Reservations agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
• Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
• Used signature sales techniques to determine needs of guests, rates, and upsell.
• Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
• Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.
Show more