Assistant service manager vs claims manager

The differences between assistant service managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant service manager and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $48,923 average annual salary of an assistant service manager.

The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for a claims manager are customer service, oversight, and litigation.

Assistant service manager vs claims manager overview

	Assistant Service Manager	Claims Manager
Yearly salary	$48,923	$73,369
Hourly rate	$23.52	$35.27
Growth rate	6%	-6%
Number of jobs	48,385	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does an assistant service manager do?

The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Assistant service manager vs claims manager salary

Assistant service managers and claims managers have different pay scales, as shown below.

	Assistant Service Manager	Claims Manager
Average salary	$48,923	$73,369
Salary range	Between $31,000 And $76,000	Between $45,000 And $117,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	Hawaii	California
Best paying company	Claremont Graduate University	Zurich
Best paying industry	Technology	Insurance

Differences between assistant service manager and claims manager education

There are a few differences between an assistant service manager and a claims manager in terms of educational background:

	Assistant Service Manager	Claims Manager
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Assistant service manager vs claims manager demographics

Here are the differences between assistant service managers' and claims managers' demographics:

	Assistant Service Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 71.0% Female, 29.0%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between assistant service manager and claims manager duties and responsibilities

Assistant service manager example responsibilities.

Hire to manage and organize BMW, Volvo and VW parts departments.
Manage both the service department and parts department for a busy Mazda dealership.
Manage a service and parts department of a high volume RV and marine dealer.
Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

Assistant service manager vs claims manager skills

Common assistant service manager skills

Strong Customer Service, 19%
POS, 16%
Customer Issues, 10%
Customer Complaints, 9%
Cash Handling, 9%
Work Ethic, 4%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Assistant Service Manager
Assistant Service Manager vs Claims Manager

Updated January 8, 2025

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