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The differences between assistant service managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant service manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $48,923 average annual salary of an assistant service manager.
The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Assistant Service Manager | Desk Manager | |
| Yearly salary | $48,923 | $75,140 |
| Hourly rate | $23.52 | $36.12 |
| Growth rate | 6% | - |
| Number of jobs | 48,385 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Assistant service managers and desk managers have different pay scales, as shown below.
| Assistant Service Manager | Desk Manager | |
| Average salary | $48,923 | $75,140 |
| Salary range | Between $31,000 And $76,000 | Between $44,000 And $127,000 |
| Highest paying City | New York, NY | Eureka, CA |
| Highest paying state | Hawaii | New York |
| Best paying company | Claremont Graduate University | ServiceNow |
| Best paying industry | Technology | - |
There are a few differences between an assistant service manager and a desk manager in terms of educational background:
| Assistant Service Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between assistant service managers' and desk managers' demographics:
| Assistant Service Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |