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The differences between assistant service managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant service manager and a guest services manager. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Assistant Service Manager | Guest Services Manager | |
| Yearly salary | $48,923 | $46,930 |
| Hourly rate | $23.52 | $22.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 48,385 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Assistant service managers and guest services managers have different pay scales, as shown below.
| Assistant Service Manager | Guest Services Manager | |
| Average salary | $48,923 | $46,930 |
| Salary range | Between $31,000 And $76,000 | Between $34,000 And $63,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Claremont Graduate University | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Technology | Hospitality |
There are a few differences between an assistant service manager and a guest services manager in terms of educational background:
| Assistant Service Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between assistant service managers' and guest services managers' demographics:
| Assistant Service Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |