Post job

Assistant service manager vs service advisor

The differences between assistant service managers and service advisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an assistant service manager, becoming a service advisor takes usually requires 6-12 months. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $46,308 average annual salary of a service advisor.

The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Assistant service manager vs service advisor overview

Assistant Service ManagerService Advisor
Yearly salary$48,923$46,308
Hourly rate$23.52$22.26
Growth rate6%-4%
Number of jobs48,385222,424
Job satisfaction-4
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 33%
Average age4740
Years of experience612

What does an assistant service manager do?

The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.

What does a service advisor do?

Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.

Assistant service manager vs service advisor salary

Assistant service managers and service advisors have different pay scales, as shown below.

Assistant Service ManagerService Advisor
Average salary$48,923$46,308
Salary rangeBetween $31,000 And $76,000Between $26,000 And $79,000
Highest paying CityNew York, NYNew York, NY
Highest paying stateHawaiiNew Jersey
Best paying companyClaremont Graduate UniversityBP America Inc
Best paying industryTechnologyFinance

Differences between assistant service manager and service advisor education

There are a few differences between an assistant service manager and a service advisor in terms of educational background:

Assistant Service ManagerService Advisor
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 33%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - Bakersfield-

Assistant service manager vs service advisor demographics

Here are the differences between assistant service managers' and service advisors' demographics:

Assistant Service ManagerService Advisor
Average age4740
Gender ratioMale, 71.0% Female, 29.0%Male, 69.4% Female, 30.6%
Race ratioBlack or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage8%7%

Differences between assistant service manager and service advisor duties and responsibilities

Assistant service manager example responsibilities.

  • Hire to manage and organize BMW, Volvo and VW parts departments.
  • Manage both the service department and parts department for a busy Mazda dealership.
  • Manage a service and parts department of a high volume RV and marine dealer.
  • Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
  • Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Show more

Service advisor example responsibilities.

  • Manage refurbishment of used vehicles and writing orders.
  • Manage the refurbishment of used vehicles, writing repair orders.
  • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
  • Start as a certify Mazda technician performing routine maintenance services and repairs.
  • Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
  • Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.
  • Show more

Assistant service manager vs service advisor skills

Common assistant service manager skills
  • Strong Customer Service, 19%
  • POS, 16%
  • Customer Issues, 10%
  • Customer Complaints, 9%
  • Cash Handling, 9%
  • Work Ethic, 4%
Common service advisor skills
  • Customer Service, 8%
  • Product Knowledge, 8%
  • Basic Math, 7%
  • Commercial Vehicles, 5%
  • Work Ethic, 5%
  • CSI, 4%

Browse office and administrative jobs