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The differences between assistant service managers and service advisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an assistant service manager, becoming a service advisor takes usually requires 6-12 months. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $46,308 average annual salary of a service advisor.
The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for a service advisor are customer service, product knowledge, and basic math.
| Assistant Service Manager | Service Advisor | |
| Yearly salary | $48,923 | $46,308 |
| Hourly rate | $23.52 | $22.26 |
| Growth rate | 6% | -4% |
| Number of jobs | 48,385 | 222,424 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 33% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
Assistant service managers and service advisors have different pay scales, as shown below.
| Assistant Service Manager | Service Advisor | |
| Average salary | $48,923 | $46,308 |
| Salary range | Between $31,000 And $76,000 | Between $26,000 And $79,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Claremont Graduate University | BP America Inc |
| Best paying industry | Technology | Finance |
There are a few differences between an assistant service manager and a service advisor in terms of educational background:
| Assistant Service Manager | Service Advisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between assistant service managers' and service advisors' demographics:
| Assistant Service Manager | Service Advisor | |
| Average age | 47 | 40 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |