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The differences between associate customer service representatives and associate sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an associate customer service representative, becoming an associate sales representative takes usually requires 2-4 years. Additionally, an associate sales representative has an average salary of $51,007, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for an associate customer service representative include patients, outbound calls and customer inquiries. The most important skills for an associate sales representative are work ethic, patients, and product knowledge.
| Associate Customer Service Representative | Associate Sales Representative | |
| Yearly salary | $35,215 | $51,007 |
| Hourly rate | $16.93 | $24.52 |
| Growth rate | -4% | 4% |
| Number of jobs | 199,751 | 333,049 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 59% |
| Average age | 40 | 47 |
| Years of experience | 12 | 4 |
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.
Associate customer service representatives and associate sales representatives have different pay scales, as shown below.
| Associate Customer Service Representative | Associate Sales Representative | |
| Average salary | $35,215 | $51,007 |
| Salary range | Between $26,000 And $46,000 | Between $37,000 And $68,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Deutsche Bank | Verint |
| Best paying industry | Finance | Health Care |
There are a few differences between an associate customer service representative and an associate sales representative in terms of educational background:
| Associate Customer Service Representative | Associate Sales Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | - | SUNY College of Technology at Alfred |
Here are the differences between associate customer service representatives' and associate sales representatives' demographics:
| Associate Customer Service Representative | Associate Sales Representative | |
| Average age | 40 | 47 |
| Gender ratio | Male, 35.1% Female, 64.9% | Male, 50.8% Female, 49.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |