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The differences between associate customer service representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate customer service representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for an associate customer service representative include patients, outbound calls and customer inquiries. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Associate Customer Service Representative | Certified Medical Technician | |
| Yearly salary | $35,215 | $38,859 |
| Hourly rate | $16.93 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 199,751 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Associate customer service representatives and certified medical technicians have different pay scales, as shown below.
| Associate Customer Service Representative | Certified Medical Technician | |
| Average salary | $35,215 | $38,859 |
| Salary range | Between $26,000 And $46,000 | Between $28,000 And $53,000 |
| Highest paying City | Washington, DC | Denton, TX |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Deutsche Bank | Favorite Healthcare Staffing |
| Best paying industry | Finance | Health Care |
There are a few differences between an associate customer service representative and a certified medical technician in terms of educational background:
| Associate Customer Service Representative | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between associate customer service representatives' and certified medical technicians' demographics:
| Associate Customer Service Representative | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 35.1% Female, 64.9% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |