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The differences between associate customer service representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate customer service representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for an associate customer service representative include patients, outbound calls and customer inquiries. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Associate Customer Service Representative | Customer Relations Representative | |
| Yearly salary | $35,215 | $38,632 |
| Hourly rate | $16.93 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,751 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Associate customer service representatives and customer relations representatives have different pay scales, as shown below.
| Associate Customer Service Representative | Customer Relations Representative | |
| Average salary | $35,215 | $38,632 |
| Salary range | Between $26,000 And $46,000 | Between $29,000 And $50,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Deutsche Bank | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between an associate customer service representative and a customer relations representative in terms of educational background:
| Associate Customer Service Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between associate customer service representatives' and customer relations representatives' demographics:
| Associate Customer Service Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.1% Female, 64.9% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |