Student Retention Specialist (Part Time)
Bilingual customer service job in Winona, MN
Overview and Responsibilities
Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition's quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence.
Job Summary
The Student Retention Specialist at Saint Mary's University of Minnesota supports student persistence and academic success through proactive outreach, intervention, and mentoring within the Student Success Center. This position leads the Early Alert Intervention System by reviewing faculty and staff submissions, researching student concerns, and implementing targeted strategies to promote academic well-being while maintaining detailed documentation. Reporting to the Senior Director of Student Success, this position serves in a part time capacity during the academic year, with additional opportunities for work in the summer months.
Salary Range: $20 - $22 / hour
Main Duties & Responsibilities
Lead the Early Alert Intervention System; identifying, researching, and responding to student alert submissions from faculty and staff across campus; applying various intervention strategies to improve student's academic well-being and meticulously documenting processes
Monitor and intervene with students on the non-registered student report and the part time student report
Meet with students to address personal and academic needs, serving as a mentor
Serve as an advisor for the Academic Success Program (ASP)
Conduct outreach to students experiencing challenges
Other Duties & Responsibilities
Serve on the retention committee in an administrative capacity, assisting with special projects as committee requires
Assist with departmental programs, such as Countdown to College, New Student Orientation, Welcome Weekend, First Five Weeks, and First Generation Initiative programming
Maintain up-to-date knowledge about academic program requirements, admissions procedures, payment and withdrawal deadlines, and graduation requirements
Qualifications
Experience and Education Requirements
Bachelor's degree in higher education, counseling, student affairs, psychology, or a related field.
Essential Knowledge & Skills
Experience working directly with college students in an academic advising, student support, or retention-focused capacity.
Demonstrated ability to develop supportive relationships with diverse student populations.
Familiarity with academic policies, student development principles, and retention strategies in higher education.
Experience using student information systems or early alert tools to monitor student progress and coordinate outreach.
Physical Demands
Light work. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities.
Physical Hazards - Health and Safety Concerns
General office environments
Application Requirements
Apply online at: ************************************************************************************** and include a cover letter, resume, and contact information for three professional references.
Saint Mary's University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary's University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.
All offers of employment are contingent upon the successful completion of a criminal background check.
Auto-ApplySTUDENT: Call Center Operator/Faith Radio
Bilingual customer service job in Minnesota City, MN
Title: STUDENT: Call Center Operator/Faith Radio VP Area: VP - Media Department: Faith Radio Network $12.48 per hour Who We Are: Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God's Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern - St. Paul and through gospel outreach and faithfulness with Northwestern Media.
Position Summary:
We are looking for students who can answer incoming telephone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail.
Key Responsibilities:
* Answer incoming calls, enthusiastically greeting callers
* Accurately and efficiently enter caller and donation information into computer system
* Keep all caller and donor information confidential
Qualifications:
* Must be detail-oriented, organized and self-disciplined
* Able to interact with a variety of individuals in a professional, tactful and courteous manner
* Have strong phone and customer service skills
* Able to maintain confidential information
* Must have proficient computer skills and ability to enter data accurately
* Able to work independently and take initiative
* Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community
Key Skills:
* Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
* Confidentiality: Maintains discretion and handles sensitive information appropriately.
* Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
* Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
* Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
* Background Check: Must pass initial and ongoing background checks as a condition of employment.
Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.
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Licensed Insurance Customer Service
Bilingual customer service job in Rochester, MN
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty and Life and Health licenses are required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Hourly pay (depending upon qualifications)
Individual bonus as well as team bonus opportunities
PTO/Vacation
Monthly contribution to a Roth IRA
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Auto/Fire/Life/Health insurance license required
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative
Bilingual customer service job in Winona, MN
Job Description
The Jason Banitt - Farmers Insurance Agency in Winona seeks a full-time Customer Service and Sales Representative (CSSR). This position offers the opportunity for growth within the agency along with paid training. Hours are generally 8-5 M-F.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Answering phones and assisting walk-in customers
Review renewal business and identify appropriate follow-up action based on degree of change
Cross-sell/up-sell products to existing customers
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions take
Solicit, sell, and negotiate new business policies
Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' need
General customer service duties as presented
Performs other duties as assigned
Requirements
Solid background in customer service skills
Outstanding written and verbal communication skills
Strong organizational skills with attention to detail
Outgoing personality and excellent phone etiquette
Insurance industry experience preferred but not required
Must pass the state of Minnesota insurance licensing exams (if not presently licensed)
Proficient in operating personal computers and performing routine calculations
Experience with Microsoft Office applications
Adhere to company and agency policies and guidelines
Customer Service Coordinator - Owatonna, MN
Bilingual customer service job in Owatonna, MN
Who is Federated Insurance?
At Federated Insurance, we do life-changing work, focused on our clients' success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we're looking for employees who want to make a difference in others' lives, all while enhancing their own.
Federated's culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.
What Will You Do?
We are looking to add new teammates to join our growing Customer Service Coordinator team! As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training.
Additional Qualifications Needed:
Two-year degree or equivalent experience
Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
Demonstrated problem-solving skills with attention to detail
You will go through a 10-week classroom training program that begins on Monday, January 26th, 2026. Training will take place in our Owatonna office. The hours during training are 7:30 am - 4:00 pm. Hours after training are 8:30am - 5:00 pm.
Customer Service Coordinator pay range is $25.20-$34.20. Starting salary will be $25.20.
What We Offer
We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.
Employment Practices
All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.
If California Resident, please review Federated's enhanced Privacy Policy.
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Bilingual customer service job in Rochester, MN
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with David Jorgenson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Service Coordinator
Bilingual customer service job in Lake City, MN
Valley Craft Industries , a part of the Ballymore Company and has been doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. What We're Looking For
A driven, energetic, and outgoing Customer Service Representative to develop and maintain our front line relationship with our valued customers. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.
What We Offer
BENEFITS:
Competitive Salary based on experience
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance
JOB RESPONSIBILITIES
Create a positive experience for all VCI customers and potential customers
Effective and timely communication via phone and email
Respond and address customer inquiries such as product specifications, pricing, and availability
Handle aspects of quotes, order entry, RMA's, technical support, and other daily tasks
Perform organized data entry with attention to detail
Educate customers, review their needs analysis, and provide solutions
Problem solve and generate practical and sensible solutions with your customers and colleagues
Multitask and adapt in order to complete various changes requests accurately and in a timely manner
Work as an extension of the sales department with incoming and outgoing sales needs
Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
Develop and maintain a comprehensive understanding of VCI's products and processes
Collaborate and work closely with sales and other departments to provide additional support
Be an active team player throughout VCI in order to achieve wider customer and company objectives
Maintain positive attitude and open line of communication with customers, co-workers and management
Provide feedback and continuous improvement opportunities to management and cross-functional teams
Input and track metrics within customer management database
Perform other related duties as assigned
QUALIFICATIONS
High school diploma or equivalent experience
2+ years of successful customer service experience is preferred
Excellent listening, verbal, written and interpersonal communication skills
Strong technical aptitude and customer service skills
Self-motivated, organized, detail-oriented, and strong work ethic
Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
A consultative solution-based customer service methodology
Adaptable and coachable, seeking feedback to incorporate into daily work style
Experience with ERP/CRM systems; Oracle NetSuite or Epicor is a plus but not required
Sales support experience is a plus but not required
Compensation: $20.00 - $23.00 per hour
Valley Craft is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Professional Grade Quality…. Built to Last…. Made in the U.S.A.
Auto-ApplyPart Time Customer Service - Johnson Agency Farmers Insurance
Bilingual customer service job in Rochester, MN
Job Description
Put your skills to better use. Johnson Agency with Farmers Insurance in Rochester, Minnesota. We are looking for a friendly and experienced individual to join our team as a Part-Time Customer Service Representative. In this role, your main job will be to talk and connect with our customers, helping them with their basic insurance changes and billing. It is important to build a good relationship with them so that they feel comfortable and valued. You will also follow up with customers to make sure they are happy with our services, addressing any questions or concerns they may have.
This position is perfect for someone who enjoys helping others to make sure their needs are met. If you have experience, or are interested in the insurance industry and are ready to provide excellent customer service, we would love to have you on our team!
Join us and help create a great experience for our customers!
This position is being offered as limited part time hours, up to 10-20 per week. Flexible work schedule is available and this position could lead to more hours in the future for the right individual.
Apply today!
Benefits
Hourly Base Salary Based on Experience
Flexible Schedule
Hands on Training
Appreciation lunches
Home and Work Balance
Paid Holidays
Monthly Bonus opportunities
Buisness Casual Attire
No weekend, evenings or holidays
Career Growth Opportunities
Responsibilities
Process customer policy change requests.
Handle incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Return phone and text messages promptly.
Be outstanding at relationship building.
Work independently and as part of a team.
Assist clients with billing and coverage questions
Gathers information needed to provide quotes for clients
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Professional phone etiquette.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Background check is required, no individuals with felony records
A Property & Casualty insurance license is preferred, must obtain within 60 days of hiring, license assistance available.
Customer Service
Bilingual customer service job in Zumbrota, MN
The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.
Essential Duties & Responsibilities:
Takes incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.
Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to assure satisfaction and resolution.
Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.
Exercises discretion and judgment and draws on detailed understanding of the company's policies and practices in resolving customer issues.
Requirements
Preferred Education and Experience:
High school diploma or equivalent required. Some college coursework preferred.
1+ year experience in a customer service role for a medium or large size corporation
Proficiency using Microsoft Office products including Excel, Outlook and Word.
Experience with Great Plains a plus.
Knowledge and Personal Attributes:
Strong organizational and communication skills, with a team orientated philosophy, and problem-solving skills.
Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers.
Strong attention to detail as well as accurate data entry skills.
Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
Ability to understand issues and make systematic and rational judgments based on relevant information.
Comfortable using the following tools on a continual basis: computer, 10 key, telephone, copier, and fax.
Ability to multitask is a must.
Salary Description 20-25
Memory Care Coordinator
Bilingual customer service job in Rochester, MN
Good Neighbor Care's vision is to be "the senior care provider and employer of choice" in the communities we serve. Built upon the guiding values of CARE--Commitment, Attitude, Respect and Experience; Good Neighbor seeks individuals who will assist us in creating a culture of compassion for all.
Job Description
River Bend Senior Living, a Good Neighbor Care managed community is seeking a Memory Care Coordinator in our Senior Living Community. We are seeking some one with COMPASSION, EMPATHY and strong desire to serve our Senior population.
This position meets resident needs by coordinating the overall social operations of the Memory Care/Loving Connections. Develops, organizes and implements balanced memory care activities program that enhances the lives of residents. Acts as liaison to families, community agencies and others directly involved with resident care. This is an exempt position with supervisory responsibilities.
Essential Duties and Responsibilities
include the following:
Employs therapeutic recreational techniques to facilitate internal and external community relations.Counsels residents, assisting them to identify and resolve problems and make effective use of resources.
Other duties may be assigned.
Works closely with resident care staff to provide specific memory care training.
Coordinates with other staff such as dining services, life enrichment, and wellness to implement programs and life enhancement activities tailored for residents in all stages of dementia.
Organizes and conducts support groups for residents, including bereavement groups and groups for seniors experiencing depression.
Provides services to family members including individual counseling and group work such as support groups, grievance counseling, caregiver groups, and respite care, the aging process and how it affects their health and life styles.
Facilitates working relationships with staff of other agencies and institutions, and acts as liaison between clients and agency or institution.
Assists residents in finding ways of adjusting to aging changes that will allow for a life style as comfortable as the situation will permit.
Prepares and maintains written case records in concert with wellness department including, reports, and forms, performs case follow-up and
Supervisory Responsibilities:
Supervises employees in the Memory Care and/or Nursing Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Education and/or Experience:
Associates degree in gerontology/healthcare, medical, social or psychological field.
Ability to demonstrate company competencies and values.
Three to five year's related experience and/or training, or a combination of education and experience.
Prior knowledge and specific education related to Alzheimer's and Dementia (Validation Therapy).
Intermediate skills in MS Office Suite and Outlook.
Demonstrated ability to write and read simple sentences in English.
Ability to perform simple math calculations.
Demonstrated ability to use reason and sound judgment.
Additional Information
All persons selected for hire will be required to pass a pre-employment drug screen and background investigation. All Applicants Must Be 18 or Older.
We are dedicated to a policy of non-discrimination in employment onany basis. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, creed, color, gender, age, sexual orientation, religion, nation origin,disability, marital status, veteran or military status.
Customer Relations Representative - State Farm Agent Team Member
Bilingual customer service job in Winona, MN
Job DescriptionBenefits:
Benefits Stipend
401(k)
Bonus based on performance
Paid time off
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Anthony Vote - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Service Associate
Bilingual customer service job in Rochester, MN
Job Title: Customer Service Associate .** **$13.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft** **$13.20= Clothing Sorter/Hanger, Hardware Sorter**
**$13.39 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes**
**$13.71 = Clothing Grader, Hardware Pricer, Material Handler**
Savers Benefits
Geographic & job eligibility rules may apply
Healthcare Plans
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
Up to 50% off store merchandise
Flexible spending accounts
Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
Performance Merit Increases
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
1201 S Broadway, Suite B, Rochester, MN 55904
Customer Service Associate
Bilingual customer service job in Rochester, MN
Share: share to e-mail Job Title: Customer Service Associate . $13.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft
$13.20= Clothing Sorter/Hanger, Hardware Sorter
$13.39 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes
$13.71 = Clothing Grader, Hardware Pricer, Material Handler
Savers Benefits
Geographic & job eligibility rules may apply
Healthcare Plans
Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
Up to 50% off store merchandise
Flexible spending accounts
Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
Performance Merit Increases
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Savers is an E-Verify employer
1201 S Broadway, Suite B, Rochester, MN 55904
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Parts & Service Associate
Bilingual customer service job in Rochester, MN
Rochester Motorcars is currently looking for a full-time Tire Specialist for our fast-paced and growing Rochester dealerships. The position will be based around advisement and estimates on tires for our guests. This position will serve all service locations. The ideal candidate will have previous experience with customer service, organizational skills, ability to work in a fast paced environment, and personable. Factory training will be provided. This position is a full-time, 40 hours/week or more opportunity, and comes with a complete benefits package to include vacation, 401(k) and vehicle purchase plans for employees and family. Starting wage is dependent on prior experience and skill set up. Also apply at Rochester Ford, 4900 Hwy 52 N Rochester, MN, or call ************ for more information.
Auto-ApplyHP Customer Sales Representative
Bilingual customer service job in Rochester, MN
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
#TAYNP
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyService Advisor
Bilingual customer service job in Rochester, MN
Rochester Motor Cars has an immediate need for a Service Advisor. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Wage Range - $60,000 - $80,000
Benefits
401K Plan
Medical and Dental
PTO
Employee/Family discounts and purchase plans
Responsibilities
Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
REQUIREMENTS:
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Auto-ApplyPersonal Lines Insurance Customer Service Representative Level 2
Bilingual customer service job in Claremont, MN
Job Description
We are seeking a Personal Lines Customer Service Representative (CSR) Level 2 to join our team with the primary focus being personal lines. In this role, you will provide exceptional customer service to policyholders by assisting with inquiries, policy changes, billing questions, and coverage explanations. The ideal candidate has strong communication skills, attention to detail, and a passion for helping clients understand their insurance options.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
Responsibilities
-Provide outstanding customer service by handling inbound and outbound calls, emails, and in-person inquiries.
-Assist clients with policy changes, endorsements, renewals, and cancellations.
-Explain coverage options, policy details, and billing processes to clients in a clear and professional manner.
-Process payments, issue certificates of insurance, and provide required documentation.
-Work closely with agents and underwriters to ensure client needs are met efficiently.
-Maintain accurate and up-to-date client records in the agency management system.
-Assist in identifying client needs and cross-selling additional personal lines products when appropriate.
-Stay informed about industry changes, carrier guidelines, and regulatory compliance.
Requirements
-Required: High school diploma or equivalent; some college preferred, Insurance license (Property & Casualty and/or Life & Health)
-2-5 years previous experience in an insurance agency.
-Strong verbal and written communication skills.
-Ability to multi-task, prioritize, and manage time effectively.
-Proficiency in Microsoft Office (Word, Excel, Outlook), Google (docs, drive, sheets, forms) and agency management systems.
-Detail-oriented with excellent problem-solving skills.
-Positive attitude and ability to work well in a team environment.
Service Advisor
Bilingual customer service job in Oronoco, MN
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Bilingual customer service job in Clarks Grove, MN
Job DescriptionBenefits:
License Reimbursement
Hourly Plus Commission
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Randall Cirksena - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Select Service Account Advisor
Bilingual customer service job in Rochester, MN
WHY NORTH RISK PARTNERS Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.
At North Risk Partners, our #one TEAM lives out #one MISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #one TEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.
JOB SUMMARY
The Select Service Account Advisor is responsible for selling and providing service to new and existing small business commercial accounts. This role will also be responsible for servicing any inherited commercial accounts. This position provides a fantastic opportunity for growth, and develop strong relationships with clients.
ESSENTIAL RESPONSIBILITES
* Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
* Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
* Analyze and develop new small business insurance solutions for prospective and current clients based on their needs
* Sell or refer business across all departments (i.e. property & casualty, employee benefits, and personal lines)
* Attend and actively participate in agency sales training meetings
* Exercise independent judgment and discretion when:
* Evaluating and processing client requests to ensure appropriate coverage is met
* Analyzing quotes from carriers for accuracy
* Writing and developing new business
* Maintain positive relationships with partner insurance carriers
* Enter activity and other relevant information into the company's software system(s) in accordance with company procedures
* Follow all federal and state regulations, and best practices regarding errors and omissions
* Collect overdue account receivable balances from customers
Requirements
QUALIFICATIONS (Knowledge, Skills, & Abilities)
* A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 4 years in commercial insurance service
* Active property & casualty insurance license
* Previous insurance marketing and/or insurance customer service experience is preferred
* Self-starter who is able to work independently with guidance from other Account Advisors
* Well organized and able to manage tasks efficiently
* Strong communication skills, both written (email) and verbal (phone)
* Proficient in using online rating systems and other sales software
* Ability to demonstrate strong analytical and problem-solving skills
BEHAVIOR EXPECTATIONS
* A role model for North Risk Partners' core values, mission, and desired culture
* Demonstrate enthusiasm and a positive attitude
* Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
* A team player who collaborates and works well with his/her coworkers
* A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners
PHYSICAL REQUIREMENTS
* Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
* Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
* Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
* Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
* Move around office/building/facilities repeatedly throughout the day
* Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
* Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
* Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed
TOOLS AND EQUIPMENT USED
Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment
WORK ENVIRONMENT
The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.
This does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.
COMPENSATION AND BENEFITS
The estimated base salary range for this full-time position is $50,000 - $60,000 annually, plus commission and benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting.
We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #one TEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.