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The differences between billing managers and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a billing manager and a customer experience manager. Additionally, a billing manager has an average salary of $77,507, which is higher than the $75,178 average annual salary of a customer experience manager.
The top three skills for a billing manager include patients, customer service and billing procedures. The most important skills for a customer experience manager are POS, customer engagement, and front end.
| Billing Manager | Customer Experience Manager | |
| Yearly salary | $77,507 | $75,178 |
| Hourly rate | $37.26 | $36.14 |
| Growth rate | 17% | -4% |
| Number of jobs | 38,709 | 80,739 |
| Job satisfaction | 3 | 4 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.
A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
Billing managers and customer experience managers have different pay scales, as shown below.
| Billing Manager | Customer Experience Manager | |
| Average salary | $77,507 | $75,178 |
| Salary range | Between $52,000 And $114,000 | Between $41,000 And $137,000 |
| Highest paying City | San Jose, CA | San Francisco, CA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Latham & Watkins | |
| Best paying industry | Utilities | - |
There are a few differences between a billing manager and a customer experience manager in terms of educational background:
| Billing Manager | Customer Experience Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between billing managers' and customer experience managers' demographics:
| Billing Manager | Customer Experience Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 17.7% Female, 82.3% | Male, 38.6% Female, 61.4% |
| Race ratio | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |