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Billing manager vs customer experience manager

The differences between billing managers and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a billing manager and a customer experience manager. Additionally, a billing manager has an average salary of $77,507, which is higher than the $75,178 average annual salary of a customer experience manager.

The top three skills for a billing manager include patients, customer service and billing procedures. The most important skills for a customer experience manager are POS, customer engagement, and front end.

Billing manager vs customer experience manager overview

Billing ManagerCustomer Experience Manager
Yearly salary$77,507$75,178
Hourly rate$37.26$36.14
Growth rate17%-4%
Number of jobs38,70980,739
Job satisfaction34
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 60%
Average age4747
Years of experience66

What does a billing manager do?

A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.

What does a customer experience manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

Billing manager vs customer experience manager salary

Billing managers and customer experience managers have different pay scales, as shown below.

Billing ManagerCustomer Experience Manager
Average salary$77,507$75,178
Salary rangeBetween $52,000 And $114,000Between $41,000 And $137,000
Highest paying CitySan Jose, CASan Francisco, CA
Highest paying stateNew JerseyWashington
Best paying companyGoogleLatham & Watkins
Best paying industryUtilities-

Differences between billing manager and customer experience manager education

There are a few differences between a billing manager and a customer experience manager in terms of educational background:

Billing ManagerCustomer Experience Manager
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Billing manager vs customer experience manager demographics

Here are the differences between billing managers' and customer experience managers' demographics:

Billing ManagerCustomer Experience Manager
Average age4747
Gender ratioMale, 17.7% Female, 82.3%Male, 38.6% Female, 61.4%
Race ratioBlack or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7%Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between billing manager and customer experience manager duties and responsibilities

Billing manager example responsibilities.

  • Manage, extract, and process EHRs by request.
  • Manage the clinical staff payroll, the coding, authorization, and the billing of PDN, HHA and DME claims.
  • Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
  • Manage preparation and maintain analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.
  • Credential providers with Medicare, Medicaid and commercial carriers.
  • Approve and post all A/R adjustments via PeopleSoft.
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Customer experience manager example responsibilities.

  • Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
  • Manage corporate Lexus training for all eligible associates at the dealership level.
  • Launch, manage, and edit web content of store s Facebook page.
  • Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
  • Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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Billing manager vs customer experience manager skills

Common billing manager skills
  • Patients, 14%
  • Customer Service, 9%
  • Billing Procedures, 6%
  • Revenue Cycle, 4%
  • Financial Reports, 4%
  • Medicaid, 4%
Common customer experience manager skills
  • POS, 20%
  • Customer Engagement, 17%
  • Front End, 15%
  • Product Knowledge, 7%
  • Customer Care, 6%
  • Customer Satisfaction, 4%

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