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The differences between business representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a business representative and a customer relations representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a business representative include customer service, patients and powerpoint. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Business Representative | Customer Relations Representative | |
| Yearly salary | $51,604 | $38,632 |
| Hourly rate | $24.81 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 197,264 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Business representatives and customer relations representatives have different pay scales, as shown below.
| Business Representative | Customer Relations Representative | |
| Average salary | $51,604 | $38,632 |
| Salary range | Between $36,000 And $73,000 | Between $29,000 And $50,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | Marathon Oil | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between a business representative and a customer relations representative in terms of educational background:
| Business Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between business representatives' and customer relations representatives' demographics:
| Business Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.5% Female, 54.5% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |