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The differences between business representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a business representative and a customer support representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a business representative include customer service, patients and powerpoint. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Business Representative | Customer Support Representative | |
| Yearly salary | $51,604 | $37,404 |
| Hourly rate | $24.81 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 197,264 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Business representatives and customer support representatives have different pay scales, as shown below.
| Business Representative | Customer Support Representative | |
| Average salary | $51,604 | $37,404 |
| Salary range | Between $36,000 And $73,000 | Between $29,000 And $47,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Washington | Alaska |
| Best paying company | Marathon Oil | University of California, Berkeley |
| Best paying industry | Finance | Finance |
There are a few differences between a business representative and a customer support representative in terms of educational background:
| Business Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between business representatives' and customer support representatives' demographics:
| Business Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.5% Female, 54.5% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |