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The differences between campus technologists and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a campus technologist and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $28,214 average annual salary of a campus technologist.
The top three skills for a campus technologist include troubleshoot, printers and computer system. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Campus Technologist | Help Desk Analyst | |
| Yearly salary | $28,214 | $37,318 |
| Hourly rate | $13.56 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 71,850 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A campus technologist is a general specialist who provides support tasks for different offices. Although their responsibilities can depend on their institution or industry of employment, it usually includes performing installations and upgrades, maintaining multiple facilities, processing data, and keeping extensive records. They also perform regular maintenance checks, repairing or replacing components as necessary. Moreover, a campus technologist may also perform various administrative tasks, such as preparing documents and presentations, handling calls and correspondence, organizing files, and conducting research.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Campus technologists and help desk analysts have different pay scales, as shown below.
| Campus Technologist | Help Desk Analyst | |
| Average salary | $28,214 | $37,318 |
| Salary range | Between $21,000 And $36,000 | Between $26,000 And $52,000 |
| Highest paying City | New Haven, CT | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | CBIZ | Pacific Investment Management Company LLC |
| Best paying industry | Non Profits | Government |
There are a few differences between a campus technologist and a help desk analyst in terms of educational background:
| Campus Technologist | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Computer Information Systems | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between campus technologists' and help desk analysts' demographics:
| Campus Technologist | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.4% Female, 26.6% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |