Client support representative vs business representative

The differences between client support representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a business representative are customer service, patients, and powerpoint.

Client support representative vs business representative overview

	Client Support Representative	Business Representative
Yearly salary	$37,490	$51,604
Hourly rate	$18.02	$24.81
Growth rate	-4%	-4%
Number of jobs	301,750	197,264
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a business representative do?

Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Client support representative vs business representative salary

Client support representatives and business representatives have different pay scales, as shown below.

	Client Support Representative	Business Representative
Average salary	$37,490	$51,604
Salary range	Between $28,000 And $49,000	Between $36,000 And $73,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	California	Washington
Best paying company	Instinet Incorporated	Marathon Oil
Best paying industry	Manufacturing	Finance

Differences between client support representative and business representative education

There are a few differences between a client support representative and a business representative in terms of educational background:

	Client Support Representative	Business Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Client support representative vs business representative demographics

Here are the differences between client support representatives' and business representatives' demographics:

	Client Support Representative	Business Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and business representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Client support representative vs business representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Business Representative

Updated January 8, 2025

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