Client support representative vs call center representative

The differences between client support representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a call center representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a call center representative are strong customer service, customer service, and patients.

Client support representative vs call center representative overview

	Client Support Representative	Call Center Representative
Yearly salary	$37,490	$31,549
Hourly rate	$18.02	$15.17
Growth rate	-4%	-4%
Number of jobs	301,750	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Client support representative vs call center representative salary

Client support representatives and call center representatives have different pay scales, as shown below.

	Client Support Representative	Call Center Representative
Average salary	$37,490	$31,549
Salary range	Between $28,000 And $49,000	Between $25,000 And $39,000
Highest paying City	San Francisco, CA	Seattle, WA
Highest paying state	California	Washington
Best paying company	Instinet Incorporated	University of California, Berkeley
Best paying industry	Manufacturing	Finance

Differences between client support representative and call center representative education

There are a few differences between a client support representative and a call center representative in terms of educational background:

	Client Support Representative	Call Center Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Client support representative vs call center representative demographics

Here are the differences between client support representatives' and call center representatives' demographics:

	Client Support Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and call center representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Client support representative vs call center representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Call Center Representative

Updated January 8, 2025

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