Client support representative vs customer care representative

The differences between client support representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a customer care representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Client support representative vs customer care representative overview

	Client Support Representative	Customer Care Representative
Yearly salary	$37,490	$32,912
Hourly rate	$18.02	$15.82
Growth rate	-4%	-4%
Number of jobs	301,750	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Client support representative vs customer care representative salary

Client support representatives and customer care representatives have different pay scales, as shown below.

	Client Support Representative	Customer Care Representative
Average salary	$37,490	$32,912
Salary range	Between $28,000 And $49,000	Between $26,000 And $40,000
Highest paying City	San Francisco, CA	Urban Honolulu, HI
Highest paying state	California	Hawaii
Best paying company	Instinet Incorporated	Philadelphia Corporation for Aging
Best paying industry	Manufacturing	Automotive

Differences between client support representative and customer care representative education

There are a few differences between a client support representative and a customer care representative in terms of educational background:

	Client Support Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Client support representative vs customer care representative demographics

Here are the differences between client support representatives' and customer care representatives' demographics:

	Client Support Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and customer care representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Client support representative vs customer care representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Customer Care Representative

Updated January 8, 2025

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