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The differences between client support representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a customer service representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Client Support Representative | Customer Service Representative | |
| Yearly salary | $37,490 | $32,260 |
| Hourly rate | $18.02 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,750 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 52% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Client support representatives and customer service representatives have different pay scales, as shown below.
| Client Support Representative | Customer Service Representative | |
| Average salary | $37,490 | $32,260 |
| Salary range | Between $28,000 And $49,000 | Between $25,000 And $41,000 |
| Highest paying City | San Francisco, CA | Des Moines, WA |
| Highest paying state | California | Washington |
| Best paying company | Instinet Incorporated | Oracle |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a client support representative and a customer service representative in terms of educational background:
| Client Support Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 52% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client support representatives' and customer service representatives' demographics:
| Client Support Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |