Client support representative vs representative

The differences between client support representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a representative are cleanliness, patients, and customer issues.

Client support representative vs representative overview

	Client Support Representative	Representative
Yearly salary	$37,490	$36,023
Hourly rate	$18.02	$17.32
Growth rate	-4%	-4%
Number of jobs	301,750	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Client support representative vs representative salary

Client support representatives and representatives have different pay scales, as shown below.

	Client Support Representative	Representative
Average salary	$37,490	$36,023
Salary range	Between $28,000 And $49,000	Between $23,000 And $55,000
Highest paying City	San Francisco, CA	Washington, DC
Highest paying state	California	New York
Best paying company	Instinet Incorporated	Google
Best paying industry	Manufacturing	Transportation

Differences between client support representative and representative education

There are a few differences between a client support representative and a representative in terms of educational background:

	Client Support Representative	Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Client support representative vs representative demographics

Here are the differences between client support representatives' and representatives' demographics:

	Client Support Representative	Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Client support representative vs representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Representative

Updated January 8, 2025

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