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Client technician support associate vs customer support technician

The differences between client technician support associates and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and a customer support technician. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.

Client technician support associate vs customer support technician overview

Client Technician Support AssociateCustomer Support Technician
Yearly salary$81,773$36,361
Hourly rate$39.31$17.48
Growth rate10%10%
Number of jobs129,974117,102
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 46%
Average age4242
Years of experience22

Client technician support associate vs customer support technician salary

Client technician support associates and customer support technicians have different pay scales, as shown below.

Client Technician Support AssociateCustomer Support Technician
Average salary$81,773$36,361
Salary rangeBetween $54,000 And $123,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between client technician support associate and customer support technician education

There are a few differences between a client technician support associate and a customer support technician in terms of educational background:

Client Technician Support AssociateCustomer Support Technician
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 46%
Most common majorInformation TechnologyBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Client technician support associate vs customer support technician demographics

Here are the differences between client technician support associates' and customer support technicians' demographics:

Client Technician Support AssociateCustomer Support Technician
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and customer support technician duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
  • Show more

Client technician support associate vs customer support technician skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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