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Client technician support associate vs information technology/support technician

The differences between client technician support associates and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and an information technology/support technician. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Client technician support associate vs information technology/support technician overview

Client Technician Support AssociateInformation Technology/Support Technician
Yearly salary$81,773$45,591
Hourly rate$39.31$21.92
Growth rate10%10%
Number of jobs129,974161,748
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 51%
Average age4242
Years of experience22

Client technician support associate vs information technology/support technician salary

Client technician support associates and information technology/support technicians have different pay scales, as shown below.

Client Technician Support AssociateInformation Technology/Support Technician
Average salary$81,773$45,591
Salary rangeBetween $54,000 And $123,000Between $31,000 And $66,000
Highest paying City-San Francisco, CA
Highest paying state-Pennsylvania
Best paying company-Microsoft
Best paying industry-Technology

Differences between client technician support associate and information technology/support technician education

There are a few differences between a client technician support associate and an information technology/support technician in terms of educational background:

Client Technician Support AssociateInformation Technology/Support Technician
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 51%
Most common majorInformation TechnologyComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Client technician support associate vs information technology/support technician demographics

Here are the differences between client technician support associates' and information technology/support technicians' demographics:

Client Technician Support AssociateInformation Technology/Support Technician
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and information technology/support technician duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Show more

Client technician support associate vs information technology/support technician skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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