Client technician support associate vs technical support engineer

Differences between client technician support associate and technical support engineer duties and responsibilities

Client technician support associate example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
• Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
• Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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