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Client technician support associate vs technical support technician

The differences between client technician support associates and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and a technical support technician. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for a technical support technician are customer service, technical support, and patients.

Client technician support associate vs technical support technician overview

Client Technician Support AssociateTechnical Support Technician
Yearly salary$81,773$40,210
Hourly rate$39.31$19.33
Growth rate10%10%
Number of jobs129,974165,677
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 40%
Average age4242
Years of experience22

Client technician support associate vs technical support technician salary

Client technician support associates and technical support technicians have different pay scales, as shown below.

Client Technician Support AssociateTechnical Support Technician
Average salary$81,773$40,210
Salary rangeBetween $54,000 And $123,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between client technician support associate and technical support technician education

There are a few differences between a client technician support associate and a technical support technician in terms of educational background:

Client Technician Support AssociateTechnical Support Technician
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 40%
Most common majorInformation TechnologyBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Client technician support associate vs technical support technician demographics

Here are the differences between client technician support associates' and technical support technicians' demographics:

Client Technician Support AssociateTechnical Support Technician
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and technical support technician duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Client technician support associate vs technical support technician skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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