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Commercial representative vs sales support representative

The differences between commercial representatives and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a commercial representative and a sales support representative. Additionally, a commercial representative has an average salary of $53,767, which is higher than the $38,310 average annual salary of a sales support representative.

The top three skills for a commercial representative include business development, technical support and financial statements. The most important skills for a sales support representative are sales support, phone calls, and POS.

Commercial representative vs sales support representative overview

Commercial RepresentativeSales Support Representative
Yearly salary$53,767$38,310
Hourly rate$25.85$18.42
Growth rate4%4%
Number of jobs109,743319,292
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 55%
Average age4747
Years of experience44

What does a commercial representative do?

Commercial Representatives are in demand in the business development industry. They coordinate with all aspects of business development, including client and branding management. Commercial Representatives deliver district sales goals, prepare contracts and resolve concerns, and analyze financial statements referring to commercial loan customers' potential. They manage the implementation of inventory management, technical support, and customer satisfaction projects.

What does a sales support representative do?

A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.

Commercial representative vs sales support representative salary

Commercial representatives and sales support representatives have different pay scales, as shown below.

Commercial RepresentativeSales Support Representative
Average salary$53,767$38,310
Salary rangeBetween $30,000 And $95,000Between $30,000 And $48,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-NetApp
Best paying industry-Finance

Differences between commercial representative and sales support representative education

There are a few differences between a commercial representative and a sales support representative in terms of educational background:

Commercial RepresentativeSales Support Representative
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common collegeSUNY College of Technology at AlfredSUNY College of Technology at Alfred

Commercial representative vs sales support representative demographics

Here are the differences between commercial representatives' and sales support representatives' demographics:

Commercial RepresentativeSales Support Representative
Average age4747
Gender ratioMale, 48.2% Female, 51.8%Male, 39.9% Female, 60.1%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between commercial representative and sales support representative duties and responsibilities

Commercial representative example responsibilities.

  • Analyze and support development and execution of underwriting, automation and operational strategies to efficiently and effectively manage the portfolio.
  • Analyze and support development and execution of underwriting, automation and operational strategies to efficiently and effectively manage the portfolio.
  • Home OfficeThe Florida/Georgia DSR position requires working completely independent from a home office utilizing multiple sales disciplines.

Sales support representative example responsibilities.

  • Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
  • Facilitate the transition from AS400 to JDE operating system.
  • Utilize all programs, systems, and procedures of windows operating systems.
  • Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
  • Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
  • Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.
  • Show more

Commercial representative vs sales support representative skills

Common commercial representative skills
  • Business Development, 14%
  • Technical Support, 12%
  • Financial Statements, 10%
  • Inbound Calls, 10%
  • Negotiation, 6%
  • Customer Accounts, 3%
Common sales support representative skills
  • Sales Support, 16%
  • Phone Calls, 10%
  • POS, 8%
  • Product Knowledge, 7%
  • Customer Complaints, 6%
  • Customer Inquiries, 6%