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The differences between consumer sales representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer sales representative and an associate customer service representative. Additionally, a consumer sales representative has an average salary of $38,514, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a consumer sales representative include broadband, product knowledge and inbound calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Consumer Sales Representative | Associate Customer Service Representative | |
| Yearly salary | $38,514 | $35,215 |
| Hourly rate | $18.52 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 216,394 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Consumer sales representatives and associate customer service representatives have different pay scales, as shown below.
| Consumer Sales Representative | Associate Customer Service Representative | |
| Average salary | $38,514 | $35,215 |
| Salary range | Between $21,000 And $67,000 | Between $26,000 And $46,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a consumer sales representative and an associate customer service representative in terms of educational background:
| Consumer Sales Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between consumer sales representatives' and associate customer service representatives' demographics:
| Consumer Sales Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |