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The differences between conversion specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a conversion specialist and a service support specialist. Additionally, a conversion specialist has an average salary of $70,584, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a conversion specialist include digital marketing, data analysis and sql server. The most important skills for a service support specialist are customer service, support services, and social work.
| Conversion Specialist | Service Support Specialist | |
| Yearly salary | $70,584 | $43,538 |
| Hourly rate | $33.93 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 58,583 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Conversion specialist roles vary depending on the industry, like lead conversion specialists and data conversion specialists. They communicate with users and stakeholders in the business for smooth transitions, documentation, and training. These specialists work on dispatching and escalating helpdesk tickets to their IT personnel, making system enhancement recommendations, and creating multiple data converting macros for shorter processing turn-around times and increased accuracy in different processing departments. They are also in charge of creating audit processes for the quality assurance of the transfer of data from one source to another.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Conversion specialists and service support specialists have different pay scales, as shown below.
| Conversion Specialist | Service Support Specialist | |
| Average salary | $70,584 | $43,538 |
| Salary range | Between $49,000 And $100,000 | Between $26,000 And $72,000 |
| Highest paying City | Sacramento, CA | New York, NY |
| Highest paying state | New York | Connecticut |
| Best paying company | Meta | Cheniere Energy |
| Best paying industry | Technology | Technology |
There are a few differences between a conversion specialist and a service support specialist in terms of educational background:
| Conversion Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between conversion specialists' and service support specialists' demographics:
| Conversion Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.0% Unknown, 5.8% Hispanic or Latino, 15.1% Asian, 10.2% White, 57.4% American Indian and Alaska Native, 0.5% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |