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The differences between customer program managers and operations program managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a customer program manager, becoming an operations program manager takes usually requires 4-6 years. Additionally, an operations program manager has an average salary of $111,378, which is higher than the $105,176 average annual salary of a customer program manager.
The top three skills for a customer program manager include customer service, project management and program management. The most important skills for an operations program manager are project management, program management, and continuous improvement.
| Customer Program Manager | Operations Program Manager | |
| Yearly salary | $105,176 | $111,378 |
| Hourly rate | $50.57 | $53.55 |
| Growth rate | 10% | 6% |
| Number of jobs | 204,418 | 319,602 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 69% |
| Average age | 39 | 44 |
| Years of experience | 10 | 6 |
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.
Customer program managers and operations program managers have different pay scales, as shown below.
| Customer Program Manager | Operations Program Manager | |
| Average salary | $105,176 | $111,378 |
| Salary range | Between $76,000 And $145,000 | Between $79,000 And $156,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | Rhode Island |
| Best paying company | Meta | Mayo Clinic |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer program manager and an operations program manager in terms of educational background:
| Customer Program Manager | Operations Program Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Pennsylvania |
Here are the differences between customer program managers' and operations program managers' demographics:
| Customer Program Manager | Operations Program Manager | |
| Average age | 39 | 44 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 65.0% Female, 35.0% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |