Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service administrative assistants and administrative assistant/technicals can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an administrative assistant/technical. Additionally, an administrative assistant/technical has an average salary of $42,541, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an administrative assistant/technical are patients, data entry, and powerpoint.
| Customer Service Administrative Assistant | Administrative Assistant/Technical | |
| Yearly salary | $33,741 | $42,541 |
| Hourly rate | $16.22 | $20.45 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 122,180 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 47% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
An administrative assistant/technical is primarily responsible for performing clerical and support tasks in a company, ensuring efficiency and timeliness. They must produce progress reports, process documentation, receive communication letters, manage schedules, and even greet visitors. There are also instances when an administrative assistant/technical has to answer calls and correspondence, respond to inquiries, address issues and concerns, and resolve them promptly and professionally. Furthermore, it is essential to maintain records of all transactions, coordinate with different departments, and adhere to the company's policies and regulations.
Customer service administrative assistants and administrative assistant/technicals have different pay scales, as shown below.
| Customer Service Administrative Assistant | Administrative Assistant/Technical | |
| Average salary | $33,741 | $42,541 |
| Salary range | Between $28,000 And $40,000 | Between $31,000 And $58,000 |
| Highest paying City | Everett, WA | Olympia, WA |
| Highest paying state | Washington | Connecticut |
| Best paying company | Uline | Plante & Moran PLLC. |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a customer service administrative assistant and an administrative assistant/technical in terms of educational background:
| Customer Service Administrative Assistant | Administrative Assistant/Technical | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and administrative assistant/technicals' demographics:
| Customer Service Administrative Assistant | Administrative Assistant/Technical | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 19.0% Female, 81.0% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.2% Asian, 3.8% White, 66.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |