Customer service administrative assistant vs administrative office assistant

The differences between customer service administrative assistants and administrative office assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an administrative office assistant. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $33,318 average annual salary of an administrative office assistant.

The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an administrative office assistant are customer service, data entry, and phone calls.

Customer service administrative assistant vs administrative office assistant overview

	Customer Service Administrative Assistant	Administrative Office Assistant
Yearly salary	$33,741	$33,318
Hourly rate	$16.22	$16.02
Growth rate	-8%	-8%
Number of jobs	93,535	81,528
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 46%
Average age	50	50
Years of experience	2	2

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

What does an administrative office assistant do?

An administrative office assistant is responsible for performing administrative duties to assist in daily management operations. These duties include taking calls and responding to client and customers' inquiries and concerns, scheduling meetings and conferences, organizing files and submitting required documents, sorting invoices for release, processing travel arrangements, receiving emails, forwarding reports to the appropriate department, and coordinating with company's events. An administrative assistant must be detail-oriented, as well as having excellent time-management and multi-tasking skills to perform duties even under minimal supervision.

Customer service administrative assistant vs administrative office assistant salary

Customer service administrative assistants and administrative office assistants have different pay scales, as shown below.

	Customer Service Administrative Assistant	Administrative Office Assistant
Average salary	$33,741	$33,318
Salary range	Between $28,000 And $40,000	Between $25,000 And $43,000
Highest paying City	Everett, WA	Sacramento, CA
Highest paying state	Washington	Hawaii
Best paying company	Uline	Buckley King
Best paying industry	Finance	Government

Differences between customer service administrative assistant and administrative office assistant education

There are a few differences between a customer service administrative assistant and an administrative office assistant in terms of educational background:

	Customer Service Administrative Assistant	Administrative Office Assistant
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Customer service administrative assistant vs administrative office assistant demographics

Here are the differences between customer service administrative assistants' and administrative office assistants' demographics:

	Customer Service Administrative Assistant	Administrative Office Assistant
Average age	50	50
Gender ratio	Male, 10.7% Female, 89.3%	Male, 14.7% Female, 85.3%
Race ratio	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.1% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	6%

Differences between customer service administrative assistant and administrative office assistant duties and responsibilities

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Administrative office assistant example responsibilities.

Develop and manage external financial relationships between clients and the IRS.
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Establish and maintain effective communications and cohesive working relationships with company associates, telephone and walk-in customers, and site visitors.
Dust offices and clean windows and doors.
Update information in CATT database, as well as make appointments for therapists and psychiatrists in Sharepoint.
Create electronic filing system to alleviate paper copies and recruit fellow co-workers to get on board with SharePoint.

Customer service administrative assistant vs administrative office assistant skills

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

Common administrative office assistant skills

Customer Service, 14%
Data Entry, 13%
Phone Calls, 7%
Payroll, 5%
PowerPoint, 4%
Database Management, 4%

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Office and Administrative Industry
Customer Service Administrative Assistant
Customer Service Administrative Assistant vs Administrative Office Assistant

Updated January 8, 2025

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