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The differences between customer service administrative assistants and administrative staff can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an administrative staff. Additionally, an administrative staff has an average salary of $77,101, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an administrative staff are telephone calls, word processing, and travel arrangements.
| Customer Service Administrative Assistant | Administrative Staff | |
| Yearly salary | $33,741 | $77,101 |
| Hourly rate | $16.22 | $37.07 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 119,030 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 63% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
As the administrative staff, they primarily provide administrative and secretarial support for the department. Typically, they do report-writing, filing and scheduling, and payroll. They plan department weekly meetings, schedule conference calls, and work on solving administrative related concerns and issues. They do a complex task that involves multi-tasking from the preparation of department reports, analyzing data, and finding solutions. It is a requirement to be an experienced, collaborator, and trained cross-functional communicator. Moreover, other duties will include scheduling company-initiated activities, meetings, and events.
Customer service administrative assistants and administrative staff have different pay scales, as shown below.
| Customer Service Administrative Assistant | Administrative Staff | |
| Average salary | $33,741 | $77,101 |
| Salary range | Between $28,000 And $40,000 | Between $58,000 And $101,000 |
| Highest paying City | Everett, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Uline | NVIDIA |
| Best paying industry | Finance | Professional |
There are a few differences between a customer service administrative assistant and an administrative staff in terms of educational background:
| Customer Service Administrative Assistant | Administrative Staff | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | University of Pennsylvania |
Here are the differences between customer service administrative assistants' and administrative staff' demographics:
| Customer Service Administrative Assistant | Administrative Staff | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 31.9% Female, 68.1% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.2% Asian, 3.8% White, 66.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |