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The differences between customer service administrative assistants and administrative supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an administrative support. Additionally, an administrative support has an average salary of $37,692, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an administrative support are customer service, administrative tasks, and data entry.
| Customer Service Administrative Assistant | Administrative Support | |
| Yearly salary | $33,741 | $37,692 |
| Hourly rate | $16.22 | $18.12 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 114,480 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 49% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.
Customer service administrative assistants and administrative supports have different pay scales, as shown below.
| Customer Service Administrative Assistant | Administrative Support | |
| Average salary | $33,741 | $37,692 |
| Salary range | Between $28,000 And $40,000 | Between $26,000 And $53,000 |
| Highest paying City | Everett, WA | Washington, DC |
| Highest paying state | Washington | Rhode Island |
| Best paying company | Uline | Pacific Investment Management Company LLC |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service administrative assistant and an administrative support in terms of educational background:
| Customer Service Administrative Assistant | Administrative Support | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and administrative supports' demographics:
| Customer Service Administrative Assistant | Administrative Support | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 15.9% Asian, 3.8% White, 66.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |