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The differences between customer service administrative assistants and associate administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an associate administrative assistant. Additionally, an associate administrative assistant has an average salary of $46,939, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an associate administrative assistant are customer service, data entry, and powerpoint.
| Customer Service Administrative Assistant | Associate Administrative Assistant | |
| Yearly salary | $33,741 | $46,939 |
| Hourly rate | $16.22 | $22.57 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 57,908 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 52% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
An associate administrative assistant is responsible for performing administrative and clerical duties to support the business operations, ensuring the timely submission of deliverables. Associate administrative assistants work closely with the financial department, especially on organizing financial reports, issuing invoices, verifying time sheets for payroll purposes, and releasing petty cash. They also manage meeting and conference schedules, coordinate with suppliers and third-party vendors for inventories, and sort documents for reference. An associate administrative assistant must have excellent communication and organization skills, as well as the knowledge of the data processing procedures to update information and track business transactions within the database.
Customer service administrative assistants and associate administrative assistants have different pay scales, as shown below.
| Customer Service Administrative Assistant | Associate Administrative Assistant | |
| Average salary | $33,741 | $46,939 |
| Salary range | Between $28,000 And $40,000 | Between $28,000 And $77,000 |
| Highest paying City | Everett, WA | Beverly, MA |
| Highest paying state | Washington | Connecticut |
| Best paying company | Uline | JPMorgan Chase & Co. |
| Best paying industry | Finance | - |
There are a few differences between a customer service administrative assistant and an associate administrative assistant in terms of educational background:
| Customer Service Administrative Assistant | Associate Administrative Assistant | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and associate administrative assistants' demographics:
| Customer Service Administrative Assistant | Associate Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.2% Asian, 3.8% White, 66.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |