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The differences between customer service administrative assistants and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service administrative assistant, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Service Administrative Assistant | Certified Medical Technician | |
| Yearly salary | $33,741 | $38,859 |
| Hourly rate | $16.22 | $18.68 |
| Growth rate | -8% | 5% |
| Number of jobs | 93,535 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 28% |
| Average age | 50 | 44 |
| Years of experience | 2 | 12 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer service administrative assistants and certified medical technicians have different pay scales, as shown below.
| Customer Service Administrative Assistant | Certified Medical Technician | |
| Average salary | $33,741 | $38,859 |
| Salary range | Between $28,000 And $40,000 | Between $28,000 And $53,000 |
| Highest paying City | Everett, WA | Denton, TX |
| Highest paying state | Washington | Alaska |
| Best paying company | Uline | Favorite Healthcare Staffing |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer service administrative assistant and a certified medical technician in terms of educational background:
| Customer Service Administrative Assistant | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | Western Carolina University | University of Connecticut |
Here are the differences between customer service administrative assistants' and certified medical technicians' demographics:
| Customer Service Administrative Assistant | Certified Medical Technician | |
| Average age | 50 | 44 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 6% | 8% |