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The differences between customer service administrative assistants and clerks's assistant/administrative assistant can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and a clerk's assistant/administrative assistant. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $33,551 average annual salary of a clerk's assistant/administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a clerk's assistant/administrative assistant are data entry, customer service, and telephone calls.
| Customer Service Administrative Assistant | Clerk's Assistant/Administrative Assistant | |
| Yearly salary | $33,741 | $33,551 |
| Hourly rate | $16.22 | $16.13 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 54,831 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 34% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
A clerk's assistant/administrative assistant is responsible for supporting the company's operations and customers' needs by performing administrative and clerical duties as needed. Clerk's assistants/administrative assistants respond to customers' inquiries and concerns, acknowledging and processing orders, and posting their payments. They also sort company documents, manage office supply inventory, submit business transaction reports, schedule appointments, and operate office equipment. A clerk's assistant/administrative assistant must be very organized. They must also have excellent time-management and multitasking skills to perform office duties with high accuracy and efficiency under minimal supervision.
Customer service administrative assistants and clerks's assistant/administrative assistant have different pay scales, as shown below.
| Customer Service Administrative Assistant | Clerk's Assistant/Administrative Assistant | |
| Average salary | $33,741 | $33,551 |
| Salary range | Between $28,000 And $40,000 | Between $27,000 And $41,000 |
| Highest paying City | Everett, WA | Simi Valley, CA |
| Highest paying state | Washington | Hawaii |
| Best paying company | Uline | ADM |
| Best paying industry | Finance | Government |
There are a few differences between a customer service administrative assistant and a clerk's assistant/administrative assistant in terms of educational background:
| Customer Service Administrative Assistant | Clerk's Assistant/Administrative Assistant | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and clerks's assistant/administrative assistant' demographics:
| Customer Service Administrative Assistant | Clerk's Assistant/Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 13.4% Female, 86.6% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |