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The differences between customer service administrative assistants and contract administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and a contract administrative assistant. Additionally, a contract administrative assistant has an average salary of $39,073, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a contract administrative assistant are data entry, purchase orders, and powerpoint.
| Customer Service Administrative Assistant | Contract Administrative Assistant | |
| Yearly salary | $33,741 | $39,073 |
| Hourly rate | $16.22 | $18.79 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 64,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
A contract administrative assistant works on a contractual basis at offices where they are in charge of performing support tasks. Among their responsibilities include answering calls and correspondence, filing and organizing documents, coordinating with different departments, arranging appointments and schedules, preparing and processing files, and running errands as needed. They may also monitor the inventory of office supplies, processing procurement requests when necessary. Furthermore, a contract administrative assistant must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service administrative assistants and contract administrative assistants have different pay scales, as shown below.
| Customer Service Administrative Assistant | Contract Administrative Assistant | |
| Average salary | $33,741 | $39,073 |
| Salary range | Between $28,000 And $40,000 | Between $31,000 And $48,000 |
| Highest paying City | Everett, WA | Washington, DC |
| Highest paying state | Washington | Connecticut |
| Best paying company | Uline | Minnesota State Fair |
| Best paying industry | Finance | Pharmaceutical |
There are a few differences between a customer service administrative assistant and a contract administrative assistant in terms of educational background:
| Customer Service Administrative Assistant | Contract Administrative Assistant | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and contract administrative assistants' demographics:
| Customer Service Administrative Assistant | Contract Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 10.2% Female, 89.8% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.4% Asian, 3.8% White, 65.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |