Customer service administrative assistant vs finance/administrative assistant

The differences between customer service administrative assistants and finance/administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and a finance/administrative assistant. Additionally, a finance/administrative assistant has an average salary of $39,756, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a finance/administrative assistant are data entry, powerpoint, and travel arrangements.

Customer service administrative assistant vs finance/administrative assistant overview

	Customer Service Administrative Assistant	Finance/Administrative Assistant
Yearly salary	$33,741	$39,756
Hourly rate	$16.22	$19.11
Growth rate	-8%	-8%
Number of jobs	93,535	127,379
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 55%
Average age	50	50
Years of experience	2	2

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

What does a finance/administrative assistant do?

A finance administrative assistant is responsible for performing clerical duties and basic bookkeeping tasks to support financial operations under the supervision of financial executives. Finance administrative assistants generate financial and business reports, update account information on the database, assist with payroll release, and help the accounting staff in resolving financial discrepancies and disputes. They also reach out to the clients for payments and billing, respond to their inquiries and concerns, and escalate their complaints to the supervisor for immediate resolution.

Customer service administrative assistant vs finance/administrative assistant salary

Customer service administrative assistants and finance/administrative assistants have different pay scales, as shown below.

	Customer Service Administrative Assistant	Finance/Administrative Assistant
Average salary	$33,741	$39,756
Salary range	Between $28,000 And $40,000	Between $29,000 And $52,000
Highest paying City	Everett, WA	Washington, DC
Highest paying state	Washington	Connecticut
Best paying company	Uline	TALENT Software Services
Best paying industry	Finance	Professional

Differences between customer service administrative assistant and finance/administrative assistant education

There are a few differences between a customer service administrative assistant and a finance/administrative assistant in terms of educational background:

	Customer Service Administrative Assistant	Finance/Administrative Assistant
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Western Carolina University	University of Pennsylvania

Customer service administrative assistant vs finance/administrative assistant demographics

Here are the differences between customer service administrative assistants' and finance/administrative assistants' demographics:

	Customer Service Administrative Assistant	Finance/Administrative Assistant
Average age	50	50
Gender ratio	Male, 10.7% Female, 89.3%	Male, 12.8% Female, 87.2%
Race ratio	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.4% Unknown, 3.9% Hispanic or Latino, 16.4% Asian, 3.8% White, 65.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	6%

Differences between customer service administrative assistant and finance/administrative assistant duties and responsibilities

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Finance/administrative assistant example responsibilities.

Initiate both domestic and international wire transfers as well as ACH payments to manage vendor payments.
Manage all AR, AP, sales orders, work orders, and prepay inventory reconciliation.
Orchestrate special events and reservations; manage customer relations and provide exemplary service to all customers.
Alphabetize, sort, files FAFSA's code, and assemble letters for mass mailing.
Help students and officials file and summit FAFSA application forms and develop and maintain spreadsheets for documenting cases.
Process accounts payable and receivable utilizing QuickBooks.

Customer service administrative assistant vs finance/administrative assistant skills

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

Common finance/administrative assistant skills

Data Entry, 11%
PowerPoint, 10%
Travel Arrangements, 7%
Purchase Orders, 6%
Financial Aid, 5%
Expense Reports, 5%

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Customer Service Administrative Assistant
Customer Service Administrative Assistant vs Finance/Administrative Assistant

Updated January 8, 2025

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