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The differences between customer service administrative assistants and front desk administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and a front desk administrative assistant. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $33,037 average annual salary of a front desk administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a front desk administrative assistant are customer service, patients, and data entry.
| Customer Service Administrative Assistant | Front Desk Administrative Assistant | |
| Yearly salary | $33,741 | $33,037 |
| Hourly rate | $16.22 | $15.88 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 95,732 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 40% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
A front desk administrative assistant is responsible for performing administrative duties to support daily business functions and operations. Front desk administrative assistants assist guests, respond to their inquiries and concerns, and direct them to the appropriate personnel for their needs. They also monitor office inventories, write purchase requests, and distribute mails across the departments. A front desk administrative assistants review business and financial transactions to generate reports, update information on the company's database, and sort documents for reference.
Customer service administrative assistants and front desk administrative assistants have different pay scales, as shown below.
| Customer Service Administrative Assistant | Front Desk Administrative Assistant | |
| Average salary | $33,741 | $33,037 |
| Salary range | Between $28,000 And $40,000 | Between $27,000 And $39,000 |
| Highest paying City | Everett, WA | Springfield, MA |
| Highest paying state | Washington | Connecticut |
| Best paying company | Uline | University of California, Berkeley |
| Best paying industry | Finance | Professional |
There are a few differences between a customer service administrative assistant and a front desk administrative assistant in terms of educational background:
| Customer Service Administrative Assistant | Front Desk Administrative Assistant | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and front desk administrative assistants' demographics:
| Customer Service Administrative Assistant | Front Desk Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 10.0% Female, 90.0% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.2% Asian, 3.8% White, 66.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |