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Customer service administrative assistant vs office assistant and customer service

The differences between customer service administrative assistants and office assistant and customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service administrative assistant, becoming an office assistant and customer service takes usually requires 6-12 months. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an office assistant and customer service are customer service, data entry, and payroll.

Customer service administrative assistant vs office assistant and customer service overview

Customer Service Administrative AssistantOffice Assistant And Customer Service
Yearly salary$33,741$31,405
Hourly rate$16.22$15.10
Growth rate-8%-4%
Number of jobs93,535194,225
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 34%
Average age5040
Years of experience212

Customer service administrative assistant vs office assistant and customer service salary

Customer service administrative assistants and office assistant and customer services have different pay scales, as shown below.

Customer Service Administrative AssistantOffice Assistant And Customer Service
Average salary$33,741$31,405
Salary rangeBetween $28,000 And $40,000Between $25,000 And $37,000
Highest paying CityEverett, WAElizabeth, NJ
Highest paying stateWashingtonNew Jersey
Best paying companyUlineMedline
Best paying industryFinanceTelecommunication

Differences between customer service administrative assistant and office assistant and customer service education

There are a few differences between a customer service administrative assistant and an office assistant and customer service in terms of educational background:

Customer Service Administrative AssistantOffice Assistant And Customer Service
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 34%
Most common majorBusinessBusiness
Most common collegeWestern Carolina University-

Customer service administrative assistant vs office assistant and customer service demographics

Here are the differences between customer service administrative assistants' and office assistant and customer services' demographics:

Customer Service Administrative AssistantOffice Assistant And Customer Service
Average age5040
Gender ratioMale, 10.7% Female, 89.3%Male, 17.4% Female, 82.6%
Race ratioBlack or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between customer service administrative assistant and office assistant and customer service duties and responsibilities

Customer service administrative assistant example responsibilities.

  • Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
  • Provide support to accounting personnel with data entry into QuickBooks and document processing
  • Coordinate with clients, vendors, lawyers, CPA, and other employees.
  • Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
  • Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
  • Assist manager with development of PowerPoint presentations for prospective customers.
    • Show more

Office assistant and customer service example responsibilities.

  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
  • Determine Medicaid requirements and eligibility.

Customer service administrative assistant vs office assistant and customer service skills

Common customer service administrative assistant skills
  • Data Entry, 24%
  • Purchase Orders, 6%
  • Payroll, 6%
  • Scheduling Appointments, 5%
  • Front Desk, 3%
  • Travel Arrangements, 3%
Common office assistant and customer service skills
  • Customer Service, 28%
  • Data Entry, 16%
  • Payroll, 4%
  • Schedule Appointments, 3%
  • Credit Card Payments, 3%
  • Front Desk, 2%

Customer Service Administrative Assistant vs. similar jobs

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Updated January 8, 2025

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