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The differences between customer service experts and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer care representative. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer care representative are customer care, customer service, and work ethic.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Customer service experts and customer care representatives have different pay scales, as shown below.
| Customer Service Expert | Customer Care Representative | |
| Average salary | $99,957 | $32,912 |
| Salary range | Between $57,000 And $173,000 | Between $26,000 And $40,000 |
| Highest paying City | San Francisco, CA | Urban Honolulu, HI |
| Highest paying state | California | Hawaii |
| Best paying company | SAP | Philadelphia Corporation for Aging |
| Best paying industry | - | Automotive |
There are a few differences between a customer service expert and a customer care representative in terms of educational background:
| Customer Service Expert | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer care representatives' demographics:
| Customer Service Expert | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |