Customer service expert vs customer service administrator

Differences between customer service expert and customer service administrator duties and responsibilities

Customer service expert example responsibilities.

• Manage produce cleanliness and preparation.
• Develop and execute training programs for new hires at the POS.
• Receive and distribute inventory, operate cash register and POS machine, problem solving, and assisting customers.
• Develop PowerPoint presentations, new tracking systems and reports that are praised for their quality, comprehensiveness and timeliness.
• Process transactions such as deposits, retirement savings plan contributions, ATM transactions, night deposits, and mail deposits.
• Answer inquiries about bank deposit products and service charges; ATM debit card usage; and checking and savings account transactions.
Show more

Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
Show more