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The differences between customer service supervisors and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a call center supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a call center supervisor are strong customer service, patients, and customer care.
| Customer Service Supervisor | Call Center Supervisor | |
| Yearly salary | $38,792 | $35,300 |
| Hourly rate | $18.65 | $16.97 |
| Growth rate | -4% | 6% |
| Number of jobs | 233,004 | 217,633 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Customer service supervisors and call center supervisors have different pay scales, as shown below.
| Customer Service Supervisor | Call Center Supervisor | |
| Average salary | $38,792 | $35,300 |
| Salary range | Between $27,000 And $53,000 | Between $23,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Maryland | Hawaii |
| Best paying company | Schneider Electric Industrial Services | Spectrum |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service supervisor and a call center supervisor in terms of educational background:
| Customer Service Supervisor | Call Center Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service supervisors' and call center supervisors' demographics:
| Customer Service Supervisor | Call Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |