Customer service supervisor vs customer care supervisor

The differences between customer service supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Customer service supervisor vs customer care supervisor overview

	Customer Service Supervisor	Customer Care Supervisor
Yearly salary	$38,792	$42,702
Hourly rate	$18.65	$20.53
Growth rate	-4%	-4%
Number of jobs	233,004	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Customer service supervisor vs customer care supervisor salary

Customer service supervisors and customer care supervisors have different pay scales, as shown below.

	Customer Service Supervisor	Customer Care Supervisor
Average salary	$38,792	$42,702
Salary range	Between $27,000 And $53,000	Between $30,000 And $59,000
Highest paying City	New York, NY	-
Highest paying state	Maryland	-
Best paying company	Schneider Electric Industrial Services	-
Best paying industry	Finance	-

Differences between customer service supervisor and customer care supervisor education

There are a few differences between a customer service supervisor and a customer care supervisor in terms of educational background:

	Customer Service Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service supervisor vs customer care supervisor demographics

Here are the differences between customer service supervisors' and customer care supervisors' demographics:

	Customer Service Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 34.9% Female, 65.1%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer service supervisor and customer care supervisor duties and responsibilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer service supervisor vs customer care supervisor skills

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Office and Administrative Industry
Customer Service Supervisor
Customer Service Supervisor vs Customer Care Supervisor

Updated January 8, 2025

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